Web Strategy by Jeremiah

For the second year, I experienced the SXSW Interactive Festival, an event attended by thousands who have love for media, the web, and gadgets. SXSW is a bubble of the tech elite assembling, in many ways it’s a glimpse into the future, exposed on a Petri dish today.

[A Groundswell Occurred at the SXSW Interactive Festival as the Audience Revolted And Took Charge]

Last year, Twitter gained traction at SXSW 2007, this year, it fully ramped up to be one of the most prominent and power shifting tools of the festival –we witnessesd a Groundswell. What’s a Groundswell? It’s a social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions. Dan Fost, writing for Fortune Magazine reports that this is Social media is putting an end to the passive role attendees traditionally play at business gatherings.

At least four Groundswells occurred at SXSW 2008:

1) Audience Revolt at Mark Zuckerburg Presentation
The first and foremost example was the interview of Facebook CEO Mark Zuckerburg by Sarah Lacy, Although discussed by
hundreds of blogs and on twitter, I’ll summarize: Sarah Lacy was un-prepared to interview the young CEO, displaced the focus, and a uprising happened online and in person from the audience. They vocalized their discontent on Meebo (a chat room provided by the conference organizers), and expressed themselves using Twitter (a mobile social network and chat room), and even took charge by taking control of the questions, and then spilling it over to hundreds of blogs. Sadly, for Sarah’s reputation has been marred as an interviewer by the extensive coverage of blogs and even mainstream media. As a result, the audience took charge, revolted in discontent and hijacked the interview, later, Mark Zuckerberg held a make-up discussion off site. It’s very clear the audience took charge. You can watch the video, and read Wired’s SXSW: 2008, the Year the Audience Keynoted.

2) The Crowd overtakes a Panel
Perhaps far worse than interviewing skills was the direct challenge to the general assertion of some presenters. The speakers in the Social Marketing Strategies Metrics, Where Are They? panel, were victim to a revolution in their own session. Although I wasn’t present, I heard that the audience disagreed with the content, statements, and stance of this conservative panel and directly challenged them. One member of the audience requested to ask a question, but was denied by the panel. Defiantly, and with the crowd on his side, he asserted himself. Read the actual chat transcripts to learn more.

3) How an audience “team” improved a session
Not all the examples were negative, in Charlene Li’s presentation, apparently, one of the projectors were off center, disrupting the experience. A murmur started to bubble up in Meebo (conference provided open chat) requesting that “…somebody fix the screen”. According to Miles Sims, one member of the audience nearest the projector went over and fixed it, and a silent cheer from the crowd echod in the chat room. You can read the archives yourself.

From the Meebo Chatroom during Charlene’s Preso:

09:37 alx: can somebody fix the screen?
09:37 TheMuggler: I wish that sxsw staffer near the projector would line it up witht he screen
09:37 aebaxter: I know, I can’t see all the pictures of the revolutionaries
09:37 mstephan: I am next to it, I’ll see if I can fix it
09:38 james: nice
09:38 Miles: Good work!
09:38 mstephan: *bow*
09:38 TheMuggler: you are a revolutionary!

4) Twitter, a communication tool to track sessions, parties, and events
Perhaps in a pure social manner, Twitter became the glue of the dozens of friends that were spread out over the city at parties, to find out where friends are and people you want to meet, people were actively tweeting where they were. In many cases (myself included) it was a way to let people know where the happenings were, and to constantly keep a pulse on what the masses were up to. More than one person expressed to me that they were overwhelmed by the dozen or so tracks simultaneously, but were able to monitor through twitter, meebo, and from blogs.

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SXSW is a conference made up of folks who thrive on interaction, you won’t see this type of behavior from every conference, and the conference organizers supported this behavior by providing the Meebo chat room. We should still look at how this could impact other conferences, is this just a one off, or a trend?

Wisdom of Crowds or Idiocy of the Mob?
Some are suggesting that this is an example of unruly mobs being rude and disruptive using anonymous tools. Despite the damages this could have, it’s certainly not going to go away. It will be interesting to see if conferences are going to encourage back channels (like SXSW promoted the Meebo chat rooms) or how they will embrace as they naturally bubble up due to twitter usage. It’s very clear that this groundswell can quickly do immense damage (search engine results impact client and job relations) yet it can also put the power into the hands of the customers, in this case, the audience.

Speakers, Panelists, and Moderators must monitor back channel
Recently, I wrote a post that has been passed around many conferences on how to successfully moderate a panel. I’m now adding a section suggesting that the moderator first poll his community using some of these tools, and to also monitor the back channel in real time, while not all conferences will embrace a back channel, it’s safe to assume that Twitter will be found at many tech and marketing conferences.

Moving from “Me” to “We”
SXSW was certainly a collection of creators, critics, and joiners (individuals that participate, then influence, according to the Forrester’s Technographics data) and in no way represents a larger sample of the marketplace. Conrad Hametner, shared with me that the esteemed speaker Henry Jenkins, who gave a presentation at the Festival and suggested that social media world is taking charge, the former generation the “I” generation is now being replaced by the highly networked generation of the “We” where collaboration, two-way discussions, and power of masses starts to take hold.

Jenkins is right, we’re starting to get glimpses of the future where the social tools gives to a culture shift from the “me” to the “we”.

I’ve cross posted this on the Forrester Marketing Blog

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Web Strategy Summary
The possible intent for Yahoo to Join OpenSocial (Google’s alliance to allow widgets to freely travel between social networks) is expected. This is an industry shift, and we should be watching –and adapting– to this. Compete shares top visited social networks, where MySpace and Facebook continue to dominate, and growth spurts from smaller players like Myyearbook are good to watch.

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OpenSocial: Yahoo could Join
I’m confident this would be a smart move for Yahoo, this is something they should take seriously. Yahoo to join OpenSocial. The only player that’s not going to be part of OpenSocial out of the large organic networks will be Facebook. But since they’re sharing a seamless transition with Bebo (who’s part of OpenSocial) it could now be a forced hand for them.

Usage: Social Network Visits, Feb 2007 vs 2008
Compete graphs the top visited websites, MySpace and Facebook continue to dominate, although Myyearbook makes quick gains.

Evolution: REM sells next album on iLike
The Might Be Giants was the first to sell their albums on MP3 in the 98 or 99, Pearly Jam in 2007, Radiohead in 2007, and now REM sells their album on iLike.

Whitepaper: Increasing the Density of Connections to Power Business Performance
SelectMinds, who has made some recent announcements of funding and new products is offering a white paper on how businesses can improve by enabling employees to connect.

Deployment: Awareness power travel social network
Awareness, announced that its Enterprise Social Media platform is powering GlobalTravelBlog.com, a community where travelers can share their experiences and connect with each other.

Analysis: Performance of Widgets
Interesting graphs and analysis on how many applications are growing –then ‘epic’ failing– through loss of usage and user interaction.

Interview: Zuckerberg on the future of Facebook
This short interview, which starts with the recruitment of the newest COO sheds light on the direction –and lack of– that Facebook is headed. One thing is clear, cocktail parties are serious social networking events here in Silicon Valley.

Acquisition: Pluck acquired for $75m by Demand Media
Demand Media has purchase Pluck, the “social media platform provider to high profile clients including USA Today, The Washington Post, and Fox News.” reports MashableChris in last week’s digest)

Features: Newsgator powers Sharepoint to go ’social’
Newsgator, with strength in embeds now is going to empower Microsoft’s sharepoint to have social networking features, enabling it’s strong CMS and collaboartion tools to let members connect and share.

Schools: Don’t get Facebook/Real World
The education system appears (at least in this case) appears to be completely withdrawn from the fact the real world is about collaboration, and it often happens online. This student, who lead group collaboration has charges brought against him, as he created a virtual study group. On the other hand, maybe this was an individual assignment, and he didn’t follow orders.

Drama: Zuckerburg Interview takes a very wrong turn
Facebook’s founder and CEO Mark Zuckerburg experiences a very awkward interview, too many opinions to point to, just see techememe.

Expansion: YouTube extends, Kickapps hosts
YouTube announced that it would let it’s player be more of an embedded application. Kickapps is the first to let the experience be available from it’s own social networking platform.

If I’ve missed anything, leave a comment or send me an email for the next digest.